1. Credit delivery and cancellation
The Starter pack is a US$4.99 one-time purchase for 6 credits, with no subscription or automatic renewal. It is a digital service entitlement delivered online; no physical goods or shipping are involved. The checkout identifies the payment provider and displays the final total before payment. You may abandon checkout before payment. Because there is no subscription, there is no recurring plan to cancel; after payment, use the refund process below. Credits are added after the Service receives and validates payment confirmation. Returning to the website alone does not grant credits.
2. Processing failures and safety refusals
Paid credits are reserved when processing begins. If a temporary safety-service or image-processing failure prevents delivery, the reservation is released automatically. Temporary sign-in, upload, or pre-processing file-check errors do not consume paid credits. If automated safety checks refuse the input or generated result for a content-policy reason, the selected credits are consumed and are not automatically returned.
3. Requesting a cash refund
Email support@matchafilterremover.net within 7 days of purchase with the account email, payment reference, purchase date, and reason. Do not send a card number or photo. We respond within 3 business days. An entirely unused Starter pack is generally eligible for a full refund during that period. Mandatory consumer rights may provide additional or longer remedies and remain unaffected.
4. Partial refunds and used credits
An approved full or partial refund revokes the corresponding credit value, rounded conservatively so refunded money does not leave more credit value than was paid for. Already consumed credits may reduce the refundable amount where permitted by law. Mandatory cancellation and consumer refund rights are not limited by this Policy.
5. Expiration, timing, and disputes
Unused credits expire 365 days after the most recent Starter purchase. Expiration is not a cash refund. Cash refunds and chargebacks are processed through the provider used for that purchase—Stripe for Stripe checkout or Creem for Creem checkout. We determine eligibility under this Policy and applicable law; the payment provider may also take action within its contractual or legal authority. The time for funds to appear depends on the payment method, region, and financial institution. A chargeback or payment dispute immediately freezes paid processing and revokes the disputed pack's remaining credit value while it is reviewed. Access is restored only after a verified favorable final outcome; a lost dispute makes the revocation permanent.